Delete your Akwaba Food account

Request the deletion of your account and personal data – for the website and the Akwaba Food Android apps.

How it works

1. Fill in the form below with the email address of your account (or email us from that address): support@akwabafood.com
2. We reply by email to confirm that the request comes from the account holder.
3. Your account and data are deleted within 30 days, and we confirm by email.

What is deleted

• Your profile and login details (name, email, password, phone number)
• Saved addresses and location data, preferences, cart
• For Vendors: store page, dishes, photos, opening hours and payout details (after any pending payout is paid and the subscription is cancelled)
• For Couriers: courier profile, vehicle details and payout details (after the wallet balance is paid out and any Premium subscription is cancelled)
• Support messages, contact requests and ratings/comments linked to your account

What is kept, and for how long

• Order, invoice and payment records required by accounting and tax law: kept up to 10 years, detached from your profile, then deleted.
• Server security logs: up to 12 months.
• A record of your deletion request (email, date): kept for 3 years as proof that we handled it.

Orders in progress must be completed or cancelled first. Card and Mobile Money details are never stored by Akwaba Food (they are handled by Stripe and CinetPay). Privacy Policy

Deletion request form

Account email address *

Full name (or business name) *

Account type Client (customer) Vendor (cook / restaurant) Courier Several of these

Phone number on the account (optional)

Reason (optional)

Leave this field empty

I confirm that I want my Akwaba Food account and personal data to be permanently deleted. I understand this cannot be undone.

Send deletion request